Refund policy

Return & Refund Policy

Last Updated: 25 SEPTEMBER 2026

At STUDENT BOOK STORE, we want you to feel confident when shopping with us. If there is an issue with your order, we are here to help. This Return & Refund Policy explains when returns, exchanges, and refunds may be available.

1. Return Eligibility

You may request a return if:

  • The product is eligible for return under this policy.

  • The return request is made within 7 DAYS of receiving your order.

  • The product is unused, in its original condition, and suitable for resale.

  • The product is returned with its original packaging, labels, accessories, and any accompanying materials, where applicable.

  • You provide your order number and the information needed to verify the purchase.

Products that have been used, damaged after delivery, altered, marked, written in, or otherwise not in their original condition may not be eligible for return unless the issue is due to a manufacturing defect or an error on our part.

2. Return Timeframe

Return requests must be submitted within 7 DAYS from the date you receive your order.

To start a return, contact us at studentbookstore14@gmail.com with:

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, where relevant

  • Any other information we may reasonably request

Once we receive your request, we will review it and let you know whether the return is approved and what to do next.

Please do not send products back without first contacting us and receiving return instructions.

3. Refund Process

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 12 HOURS.

Refunds will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon.

Please note that the time taken for the refunded amount to appear in your account may also depend on your bank, card issuer, payment gateway, or other payment provider.

If a refund is delayed beyond the stated processing period, please contact us at studentbookstore14@gmail.com with your order details so we can assist you.

4. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchanges may be available when:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is otherwise eligible for exchange under this policy.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

For exchange requests, contact studentbookstore14@gmail.com within 7 DAYS of receiving your order.

5. Damaged, Defective, or Incorrect Products

We take care to ensure that orders are properly packed and shipped. If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at studentbookstore14@gmail.com.

Please include:

  • Order number

  • Description of the issue

  • Clear photographs or videos of the product and packaging, where possible

We may request additional information to help us investigate the issue with our packing or delivery partner.

Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate resolution.

For products damaged during delivery, please retain the original packaging until the matter has been resolved.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products specifically marked as non-returnable on the product page

  • Used, altered, written-in, marked, or damaged products, except where the damage or defect existed before delivery or occurred during transit

  • Products returned without prior approval where approval is required

  • [ADD ANY OTHER NON-RETURNABLE ITEMS, IF APPLICABLE]

This section does not limit any rights or remedies available to customers under applicable law.

7. Return Shipping Costs

If the Return Is Due to Our Error

If you received a wrong, damaged, defective, or otherwise incorrectly supplied product, STUDENT BOOK STORE will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE RETURN PICKUP], subject to verification.

If the Return Is Due to a Change of Mind

For eligible returns that are not due to a defect, damage, or error on our part, the return shipping cost will be:

[CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING / DEDUCTED FROM REFUND]

Any original shipping charges will be handled according to the applicable terms of the order and applicable law.

8. Products That Are Returned Without Approval

Please contact us before sending a product back.

Products returned without following the required return process may experience delays in processing, and we may not be able to identify or process the return promptly.

9. Refunds for Cancelled Orders

If you cancel an order before it has been shipped, where cancellation is permitted, we will process the applicable refund within 12 HOURS.

If an order has already been shipped, cancellation may no longer be possible and you may need to follow the applicable return process after delivery.

10. Partial Refunds

In certain circumstances, only a partial refund may be available, such as where:

  • A returned product is missing accessories or components.

  • The product has been used or damaged after delivery.

  • The product's condition has materially changed after delivery for reasons not covered by this policy.

Any reduction will be assessed reasonably based on the condition of the product and applicable law.

11. How to Contact Us

For return, exchange, or refund requests, please contact:

STUDENT BOOK STORE
Email: studentbookstore14@gmail.com
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

Please include your order number in your message so we can assist you more quickly.

12. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our business, services, or applicable requirements.

The updated version will be posted on this page with a revised Last Updated date.

Thank you for shopping with STUDENT BOOK STORE. We appreciate your trust and are committed to making your shopping experience simple, transparent, and reliable.