Terms of service

Terms of Service

Last Updated: 25 SEPTEMBER 2026

Welcome to STUDENT BOOK STORE. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL], including purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use our website.

1. About Our Store

STUDENT BOOK STORE is an e-commerce business operating in India.

Business Name: STUDENT BOOK STORE
Business Address: IN FRONT OF GAYATRI MANDIR,NUAPADA,ODISHA
Email: studentbookstore14@gmail.com
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, where applicable.

2. Account Terms

You may be able to create an account to make purchases or access certain features of our website.

You agree to:

  • Provide accurate and complete information when creating an account.

  • Keep your account information up to date.

  • Keep your login credentials confidential.

  • Notify us promptly if you believe your account has been accessed without authorisation.

  • Take responsibility for activity conducted through your account, to the extent permitted by applicable law.

You must not create an account using false information or impersonate another person.

We reserve the right to suspend or restrict an account where reasonably necessary to protect our store, customers, or services, including in cases of suspected fraud, abuse, or unlawful activity.

3. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person, organisation, or business, you represent that you have the authority to do so.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and up to date.

However:

  • Colours may appear differently depending on your device or screen.

  • Product packaging or editions may occasionally differ from photographs.

  • Minor differences may occur between displayed images and the physical product.

  • Availability may change without notice.

We do not intentionally misrepresent the characteristics, quality, quantity, or features of products.

Where a product has specific edition, publication, format, ISBN, language, size, or other identifying information, customers should review the product listing carefully before placing an order.

5. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Applicable taxes, shipping charges, discounts, and other fees will be displayed where required before you complete your purchase.

We reserve the right to correct pricing or listing errors. If an obvious pricing error affects an order, we may contact you before fulfilling the order and provide the available options in accordance with applicable law.

Payment may be made through the payment methods displayed at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Your payment may be processed by third-party payment service providers. Their terms and policies may also apply.

6. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, sales, or other special offers.

Unless otherwise stated:

  • Promotional offers may have specific eligibility requirements.

  • A promotion cannot necessarily be combined with another offer.

  • Promotional codes must be used before their stated expiry date.

  • We may withdraw or modify a promotion where permitted by applicable law.

Specific terms displayed with an individual promotion will take precedence over this general section.

7. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

You will generally receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been accepted for fulfilment.

An order will be considered accepted when we confirm acceptance or dispatch the relevant product, as applicable.

We may decline or cancel an order where reasonably necessary, including because of:

  • Product unavailability

  • Incorrect or incomplete product information

  • A pricing or listing error

  • Suspected fraudulent or unauthorised activity

  • Delivery restrictions

  • Duplicate or unusually large orders requiring verification

  • Failure of payment

  • Circumstances beyond our reasonable control

If we cancel an order after receiving payment, we will initiate an applicable refund in accordance with our refund policy and applicable law.

We will not impose cancellation charges on customers in circumstances where applicable law prohibits such charges. The Consumer Protection (E-Commerce) Rules, 2020 contain specific requirements concerning cancellation charges and accepted refund requests.

8. Shipping and Delivery

We deliver to locations supported by our shipping partners and displayed at checkout.

Estimated delivery times may vary depending on:

  • Delivery location

  • Product availability

  • Order processing time

  • Shipping method

  • Courier or logistics provider

  • Public holidays

  • Weather or other external circumstances

Orders are normally processed within 1-2 business days after successful payment and order confirmation, unless otherwise stated on the product page or at checkout.

Estimated delivery time after dispatch is 5-7 Business days.

Delivery estimates are not guarantees unless expressly stated otherwise.

If an order is significantly delayed, lost, damaged, or otherwise affected during delivery, please contact us at studentbookstore14@gmail.com so that we can investigate with the relevant shipping provider.

We will provide customers with applicable delivery and shipment information before or during the purchase process as required by law.

9. Returns, Exchanges and Refunds

Our return, exchange, cancellation, and refund procedures are described in our Return & Refund Policy.

Depending on the product and circumstances, eligibility may be affected by:

  • Whether the product is damaged or defective

  • Whether the wrong product was delivered

  • Whether the product differs materially from its description

  • Whether the product has been used, opened, marked, or damaged

  • The time elapsed since delivery

  • Product-specific return restrictions

  • Applicable law

Customers should contact studentbookstore14@gmail.com within 7 days of delivery if they believe an order is damaged, defective, incorrect, or otherwise eligible for a return or refund.

Where a refund is approved, it will generally be processed through the original payment method or another permitted method, subject to applicable payment-provider and legal requirements.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot lawfully be excluded.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, incomplete, or incorrect product, please contact us at studentbookstore14@gmail.com as soon as reasonably possible.

We may request photographs, videos, order details, packaging information, or other reasonable information needed to investigate the issue.

Where appropriate, we may arrange a replacement, exchange, refund, or another remedy in accordance with our policies and applicable law.

11. Prohibited Uses

You may use our website only for lawful purposes.

You must not:

  • Violate any applicable law or regulation.

  • Use the website for fraudulent or deceptive activities.

  • Attempt to gain unauthorised access to our systems or accounts.

  • Introduce malware, viruses, or other harmful code.

  • Interfere with the operation or security of the website.

  • Scrape, copy, reproduce, or commercially exploit website content without permission.

  • Impersonate another person or business.

  • Submit false, misleading, abusive, or unlawful information.

  • Attempt to circumvent security, payment, or access controls.

  • Use our website to infringe the intellectual-property or other rights of another person.

We may restrict access to our website where reasonably necessary to prevent abuse, fraud, security threats, or unlawful activity.

12. Intellectual Property

Unless otherwise stated, content on our website—including our logo, branding, text, graphics, photographs, designs, product descriptions, and other materials—is owned by or licensed to STUDENT BOOK STORE.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

Third-party trademarks, logos, product names, and other intellectual property remain the property of their respective owners.

13. Third-Party Services and Links

Our website may use third-party services such as payment processors, shipping providers, analytics services, customer-support tools, and other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, availability, or practices of third-party websites or services that we do not control.

Your use of third-party services may be subject to their separate terms and privacy policies.

14. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We make reasonable efforts to keep our website accurate, secure, and available, but we do not guarantee that:

  • The website will always operate without interruption.

  • The website will be completely error-free.

  • Every product will always be available.

  • Information displayed on the website will never contain accidental errors.

Nothing in these Terms excludes or limits any statutory consumer guarantee, right, warranty, or remedy that cannot legally be excluded or limited under Indian law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, STUDENT BOOK STORE will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products purchased through it.

Our liability will not be excluded or limited where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer-protection laws.

Nothing in these Terms is intended to deprive consumers of rights or remedies available under applicable Indian law.

16. Events Beyond Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, public emergencies, strikes, transportation disruptions, internet or telecommunications failures, or significant disruptions affecting suppliers or logistics providers.

Where reasonably possible, we will communicate material delays and take reasonable steps to minimise their impact.

17. Complaints and Grievance Redressal

If you have a complaint regarding an order, product, payment, delivery, return, refund, or our services, please contact:

Grievance Officer / Customer Support: [NAME OR ROLE]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

Customer support hours: [DAYS AND HOURS]

We will acknowledge and address complaints within the periods required by applicable law.

The Consumer Protection (E-Commerce) Rules, 2020 provide specific grievance-redressal requirements for e-commerce entities, including acknowledgement and redressal timelines.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after an update means that the revised Terms will apply to your future use, to the extent permitted by law.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory consumer-protection rights and dispute-resolution mechanisms available under applicable law, disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the courts located in [NUAPADA, ODISHA, INDIA].

Nothing in this clause prevents a consumer from exercising a right to approach any forum, authority, or court that has jurisdiction under applicable Indian consumer-protection law.

20. Contact Us

If you have questions about these Terms, please contact us:

STUDENT BOOK STORE
IN FRONT OF GAYATRI MANDIR, NUAPADA, ODISHA
Email: studentbookstore14@gmail.com
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Last Updated: 25 SEPTEMBER 2026